Support

Email support@mygaat.co.uk and we will reply within 2 working days. Please send it from the email on your account, or tell us your username. Never send us your password.

Common questions

I forgot my password

Email us from the address on your account and we will send you a link to set a new one. If you signed up with Apple or Google, just sign in with that again.

How do I change my subjects or exam boards?

Open the Me tab and change them there.

How do I hide from the leaderboards?

Open the Me tab and turn on Hide me from rankings. You will still see your own rank.

How do I cancel my subscription?

Subscriptions are handled by Apple or Google, so cancel there:

• iPhone or iPad: Settings, tap your name, then Subscriptions, then myGAAT.
• Android: Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions.

You keep your subscription until the end of the month you paid for. Refunds are handled by Apple or Google under their own rules.

How do I delete my account?

Email us from the address on your account and ask us to delete it. We delete your account and everything linked to it within 30 days. Deleting your account does not cancel a subscription, so cancel that with Apple or Google too.

I want to report a username or a problem with a question

Email us with the username or the question, and what is wrong. We read every report.

I am a parent or carer

Students under 18 give us a parent or carer email when they sign up. You can email us at any time to ask what we hold about your child, to correct it or to delete their account.